Privacy Policy

Here at Planty Haus, we’re committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. 

 

This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.plantyhaus.co.uk, and purchase our products.

1. Information We Collect

1.1 Personal Information

We may collect personal information from you, including but not limited to:

 

• Name

• Email address

• Postal address

• Phone number

• Payment information (e.g., credit card details)

 

1.2 Non-Personal Information

We may also collect non-personal information, such as:

 

• Browser type and version

• Operating system

• IP address

• Referring website

• Pages you visit on our site

• Date and time of your visit

2. How We Use Your Information

2.1 To Process Orders

We use your personal information to process and fulfil your orders, including:

 

• Verifying payment details

• Shipping products to your address

• Providing order confirmations and updates

 

2.2 Communication

We may use your contact information to:

 

• Respond to your inquiries

• Send newsletters and promotional materials (with your consent)

• Inform you of any changes to our services or policies

 

2.3 Improving Our Services

We use non-personal information to:

 

• Enhance the functionality of our website

• Analyse website traffic and usage patterns

• Develop new products and services

3. How We Share Your Information

3.1 Service Providers

We may share your personal information with third-party service providers who assist us in:

 

• Processing payments

• Delivering orders

• Hosting our website

• Conducting email campaigns

• These service providers are obligated to protect your information and use it solely for the purposes we specify.

 

3.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

 

• Comply with legal obligations

• Protect and defend our rights or property

• Prevent fraud or abuse

• Protect the personal safety of our customers or the public

4. Security of Your Information

We implement a variety of security measures to ensure the safety of your personal information, including:

 

• Secure Socket Layer (SSL) technology to encrypt payment information

• Restricted access to personal information

• Regular security audits

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

5.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate information.

 

5.2 Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain your information to comply with legal obligations).

 

5.3 Opt-Out

You can opt out of receiving marketing communications from us at any time by:

 

Following the unsubscribe link in our emails

Contacting us directly at mail@plantyhaus.co.uk 

6. Cookies

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners. 

 

6.2 How We Use Cookies

We use cookies to:

 

• Enhance your browsing experience

• Remember your preferences

• Analyse site traffic

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You can head here to view our cookies policy.

 

6.3 Managing Cookies

You can manage cookie settings through your browser. However, disabling cookies may affect the functionality of our website.

 

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Planty Haus

Email: mail@plantyhaus.co.uk

Address: 7 Belmont Drive, Liverpool, England, L6 7UW

 

Thank you for trusting Planty Haus with your personal information. We value your privacy and are committed to protecting it.